Welcome to our newsletter, where we provide you with the latest from Digital Telecare for Scottish Local Government. In this edition, we bring you a recap of the events within the Digital Telecare Programme over the past month, along with insights of upcoming activities.
If you have any queries regarding any of the content within this newsletter, please get in touch.
Job Opportunities: Project Manager and Project Coordinator for Digital Telecare
We’re looking for a Project Manager and a Project Coordinator to join the Digital Telecare team within the Digital Office to help support Scotland’s transition from analogue to fully digital telecare services, alongside wider health and social care transformation work.
The Project Manager will lead the delivery of projects across the Digital Telecare Portfolio including planning, coordinating and driving work that supports delivery of digital telecare and related health and care programmes.
The Project Coordinator will provide high-quality coordination and administrative support across the Digital Telecare Programme and wider transformation activity, helping colleagues keep projects on track and supporting effective programme governance.
Apply via myjobscotland by 11.59pm on Sunday 10th of May 2026 using the link below.
Telecare in Scotland Telecare: The Process, Learnings and Results -
Human Bytes Webinar
Our Business Relationship Manager, David Brown, who was recently recognised with a Digital Leader Award for his outstanding achievements, was asked to present at a Human Bytes Webinar on 22nd April. The subject was Telecare in Scotland - The Process, Learnings and Results.
The presentation set out Scotland’s transition from analogue to digital telecare in response to the national switch‑off of analogue networks by 2027, highlighting telecare’s critical role in supporting around 140,000 citizens and delivering significant public value.
It highlighted that through the Digital Telecare Programme, Scotland is progressing a coordinated “Once for Scotland” approach, supporting service providers with leadership, shared platforms, data standards, and technical assurance to enable a safe, resilient and future‑proofed digital service.
David also emphasised how cloud technologies, the Shared ARC Platform, and the Telecare Information Framework (TIF) are enabling innovation, better use of data, and a shift from reactive to proactive, preventative care.
Analogue to Digital Countdown:
9 months to go
April - Telecare Service Review: Scotland in Transition
Telecare in Scotland: Scotland in Transition
Scotland’s telecare services are nearing a pivotal moment. With the PSTN switch‑off set for 31 January 2027, the March 2026 National Telecare Service Review provides the clearest picture yet of where we are, how far we’ve come, and what still needs attention.
The review captures the true scale of telecare in Scotland, supporting over 137,000 people, handling around six million calls a year, and now operating predominantly on digital, cloud‑based platforms.
It highlights strong progress in digital migration, growing resilience through shared Alarm Receiving Centres, and the opportunities digital telecare creates for better data, smarter services and more person‑centred support.
At the same time, it sets out the continuing challenges, particularly for housing and grouped schemes, and what the next phase of optimisation will require.
April Housing Blog: What a Journey (and what we learned along the way)
Digital telecare migration rarely follows a straight line, especially when services are there to keep people safe at home. Across housing, providers are navigating complex change, and the most valuable insights are coming on the journey
Castlehill Housing Association recently shared practical lessons from completing their migration, from preparing digital lines early and testing equipment in standalone mode, to investing in staff training and engaging residents from the outset.
These insights helped Castlehill, alongside Link Group, become the first housing providers to achieve full recognition across all five milestones of the Housing Implementation Award Scheme.
Their experience shows the value of planning, partnership, and learning from peers. With the right support, digital migration is not just achievable, it’s a positive step forward for residents and services alike.
📩 Using PDPL or 2030 analogue products? Let us know: digitaltelecare@digitaloffice.scot
Workforce Development Opportunity for Local Authorities
PDA in Technology‑Enabled Care - Applications now open.
Local authorities are invited to encourage staff to apply for the Professional Development Award (PDA) in Technology‑Enabled Care (TEC), starting September 2026.
This SCQF Level 7 qualification, delivered fully online by UHI Perth College and funded by Scottish Government and COSLA, supports the local government workforce to build the practical knowledge and skills needed to design, commission and deliver technology‑enabled and preventative care services.
The PDA is particularly relevant for staff working across social care, housing, commissioning, service redesign, digital transformation and integrated teams, helping to strengthen local capability in:
Supporting people to live independently for longer
Embedding digital and technology‑enabled care within service models
Responding to workforce and capacity pressures
Delivering national priorities linked to Digital Health and Care and prevention agendas
Funded places are available, and completion contributes to Continued Professional Development (CPD), supporting workforce development and career progression.
Show and Tell: East Dunbartonshire Council, Decommissioning Warden Call to DAU's
At the March TSP meeting, members heard from James Gray of East Dunbartonshire Council, who shared insights from their recent move away from a traditional warden call system to dispersed alarm units.
The presentation offered a practical perspective on managing change and highlighted key considerations from the Council’s experience.
The session sparked strong interest and led to a lively and wide‑ranging discussion, with many attendees reflecting on how the learning might apply in their own local contexts.
A recording of the presentation is now available to stream, offering a useful opportunity to revisit the discussion or catch up if you were unable to attend.
Stay Connected: Telecare Service Provider (TSP) & Meet the Supplier (MTS) Meeting, 13th May 2026
Mark your diaries for our upcoming TSP & MTS meeting, which will take place on Teams on Wednesday 13th May 2026 at 10am and 10.30am.
These gatherings present an invaluable opportunity to connect with fellow TSPs, discuss ongoing projects, and review our collective progress to date. We will feature guest speakers, facilitate focused discussion, and highlight key work within the telecare community.
Call For Academic Proposals: Evaluation of Evondos Medication Dispensing Robot in Scottish Care Services
The Digital Health & Care Innovation Centre (DHI) has launched a call for academic proposals to independently evaluate the Evondos E300 Medication Dispensing Robot (MDR), to improve medication adherence and streamline care in Scottish health and social care services.
The evaluation aims to determine the MDR's effectiveness in enhancing medication routines, freeing up resources, and improving outcomes for individuals, as well as exploring how the valuable data generated can support future care planning and integration with the national Telecare Alarm Receiving Centre (ARC).
With up to £40,000 in funding available, DHI seeks responses from Scottish Higher Education Institutions with experience in service evaluation, cost benefit analysis, and a solid grasp of Scotland’s health and social care landscape.
Proposals should outline methodologies, team expertise, and provide a clear approach to delivering on the project’s objectives, with submissions due by 6th May 2026.
