Welcome to our newsletter, where we provide you with the latest from Digital Telecare for Scottish Local Government. In this edition, we bring you a recap of the events within the Digital Telecare Programme over the past month, along with insights of upcoming activities.
If you have any queries regarding any of the content within this newsletter, please get in touch.
Less than 200 days until the end of the digital telephone migration!
Since 2019, the Digital Office has collaborated with Scottish Telecare Service Providers (TSPs) to prepare for the transition from analogue to digital from December 2025. Our goal since inception has been to support TSPs to implement changes by sharing information and building communities to create stable, resilient, and future-proofed telecare services across Scotland.
As of May 2025, 78% of alarm connections were fully digital or digitally capable. Due to efforts led by the Digital Office Digital Telecare Programme over the past six years, Scotland has made huge progress towards the analogue to digital migration. With the adoption of the Shared ARC Platform, a national initiative led by the Digital Office, many more TSPs are expected to accelerate their transition to digital telecare.
BT VMO2 & UK GOV Campaign
BT, VMO2 and the UK Government have launched a National Telecare Campaign running from the 2nd June to the 31st August 2025.
The campaign is a call to action for telecare users across the UK; encouraging them to contact their landline provider as soon as possible, to let them know they use a telecare device. The campaign stresses the importance of working together to ensure that every telecare user is supported through this change.
To find out more about this campaign and the marketing materials available to you, head to our website below:
The Health and Social Care Service Renewal Framework provides a high-level guide for change, to ensure the sustainability, efficiency, quality, and accessibility of health and social care services in Scotland.
We’re especially proud to see the Shared ARC Platform highlighted as a key example of how we’re helping local authorities support people to live safely and independently in their own homes.
Perth and Kinross HSCP Successfully Implement the Shared ARC Platform
Supporting approximately 3,600 individuals and housing schemes, the Partnership aims to provide integrated, person-centred care. This helps people live healthily and independently at home, reducing hospital or permanent care admissions.
Susan Foster, Community Care Manager said: "The Community Alarm and Telecare team have worked extremely hard to ensure that this transition to the new Shared Solution is as seamless as possible and to make sure that we are continuing to provide a high quality, call handling and response to the most vulnerable citizens in our Local Authority. This new system will ensure that we are able to move forward with new innovative digital technology to ensure safety and promote a high quality of life."
Dundee HSCP Awarded Bronze Digital Telecare Implementation Award
We are delighted to confirm that Dundee Health and Social Care Partnership (HSCP) have been awarded the Bronze Digital Telecare Implementation Award in recognition of the progress they have made on their analogue to digital telecare transition project.
Scott Kennedy, Dundee HSCP Telecare Organiser, said: "This milestone reflects the collective effort, care, and professionalism of our team. We’re proud to be delivering a service that genuinely improves the lives of vulnerable people in our communities."
Bield Response 24 Successfully Implements the Shared ARC Platform
Bield Response 24 (BR24) has officially gone live on the Shared ARC Platform with their digital dispersed alarms. This achievement marks the start of a carefully planned and phased migration for BR24, where they will transition all of their remaining alarm links to the new platform over the coming weeks. So far, they have transferred all alarms in this first phase with a 100% success rate, a fantastic outcome that demonstrates the effectiveness of their team and partners.
Gary Baillie, Head of BR24 and Assistive Technology Development, said: “The successful launch of Phase 1 onto our new platform, transitioning our digital dispersed alarm stock for monitoring, represents a significant step forward in BR24’s service transformation journey. This transition involved the seamless migration of existing services onto our new modern, cloud-based system, with 100% of alarms connecting successfully.
It is a testament to the expertise, planning, and commitment of everyone involved. We are proud to deliver a future-proofed, resilient service that supports people to live safely and independently at home, and we look forward to progressing the next phases of this transformation.”
The Digital telecare team are looking at the various ways response services and friends/family/keyholders work to assist service users across Scotland, and have compiled a survey for the Telecare service providers to tell us what your response to service users looks like.
The team will also be getting in touch shortly to meet with you to hear your thoughts, If you have any questions please don't hesitate to get in touch.
If you have yet to complete the survey please find the form below:
Data Pathway now Live on Digital Telecare Playbook
The move to digital has opened up a vast network of opportunities through data driven technologies and services that can completely transform the way we deliver telecare, enhancing the benefit to the client through assistive technologies and predictive analytics.
The Data Pathway aims to pull together the resources and examples of best practice to be shared on a ‘Once for Scotland’ approach through the Digital Telecare Playbook.
To find out more about how this aligns to the Health and Social Care Data Strategy, head to our website below:
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